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Why should I make an online enquiry? |
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This vastly speeds up the booking process and allows us to meet your dilaysis requirements more efficiently. It also allows you to make an enquiry at any time and you can check all your bookings online |
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Why are bookings refered to as enquiries in this section? |
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Although we will try to provide you with the date and time that you have requested we can not always meet your preferences. Our online enquiries section allows you to make us aware of the dates and times that you require and we will accomodate you based on our operational requirements. Once we have reviewed your enquiries we can quickly convert these to bookings. |
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How long will it take for someone to respond to my enquiry? |
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We will endevour to contact you back within 24 hours but this can change based on the time of year and at weekends. Always be assured that we will endevour to meet your requirements as soon as possible and you will always be contacted back by your desired means. |
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Why do you ask for a contact preference when making an enquiry? |
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We prefer that you are contacted back by a method that suits you and does not infringe on your privacy. |
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Why do you ask for my hospital details and next of kin when making an enquiry? |
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This speeds up the booking process and means we have important informtion about you stored on our computer system. It also allows us to quickly and efficiently allocate you dilaysis sessions whilst on your visit. |
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What happens after I have been contacted back and a booking has been made? |
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The important medical forms that must be submited to Lakeland Dialysis will be posted or emailed to you. You must have these forms filled out and signed by an associated body. You can also gain access to these forms via the website here. |